Oracle Cloud Infrastructure announces ServiceNow integration

Oracle announced that ServiceNow, the leading digital workflow company that makes work, work better for people, now supports Oracle Cloud Infrastructure (OCI). Enterprise customers are now able to access and manage OCI resources via their existing ServiceNow Service portal and the ServiceNow IT Operations Management (ITOM) Visibility application, which gives them a single dashboard to manage their public cloud resources from Oracle and other major cloud providers, said a press release.

“Oracle Cloud continues to expand its comprehensive cloud portfolio, which includes 29 Oracle Cloud regions, Oracle Government Cloud, and seven global Oracle-Microsoft Azure Interconnect regions and the most complete support for hybrid cloud strategies. Many global companies choose ServiceNow as the platform of choice for IT Service Management (ITSM) and IT Operations Management. With this integration, enterprise customers now have the ability to discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visibility as they would use for other cloud resources.

“ServiceNow and Oracle are announcing the integration of ITOM Visibility with OCI so customers can assess inventory and analyze usage of cloud resources within their OCI tenancy. All Oracle Cloud discoverable cloud resources are extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository, which can then be used to monitor availability of those resources for IT services, operations, and support level management. Additionally, combining CMDB content with ServiceNow’s AIOps solution enables customers to monitor workloads deployed in OCI and provide service context with the tag based service mapping.”

“Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources,” said Scott Twaddle, vice president of product, industries, and partnerships, Oracle Cloud Infrastructure. “This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service portal to view and manage all of their cloud resources, including Oracle.”

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